Welcome to the ANI Support Portal!

If you're an ANI Sakai CLE client you can log in to access the forums and our collection of knowledge base articles and documentation. If you have proper authorization, you can also create tickets in our issue reporting system. Just click the login link in the upper-right corner of the page.

(Note: To access issues submitted in our legacy system, click here. Issues still open in the legacy system will be resolved using that system.)

All content of the ANI Support Portal, public or private, is protected by ANI under US copyright laws effective the date of posting or as otherwise noted in attached documents.

 
 

ANI Support Portal

Jim Mezzanotte Mar 30 General Information / ANI Announcements

Please join us for our next Office Hours!

Led by our functional experts, Office Hours are an opportunity to get answers to your questions about using the ANI Sakai CLE, with each session focusing on particular tools or practices. The topic for our next Office Hours will be Site Stats for Admins. We'll focus on:

  • When to use the Site Statistics Admin tool
  • Report templates for instructors
  • Server-wide report templates for admins
  • Staging the Admin Workspace for server-wide reports

You’ll be able to ask questions during the session, but we also encourage you to submit questions ahead of time to: jmezzanotte@anisakai.com

Note: Office Hours are open to all, but this session is primarily intended for Sakai CLE administrators and help desk staff.

This session will be held Wednesday, April 1, 10:00 am to 11:00 am PDT / 1:00 pm to 2:00 pm EDT.

Register at: http://bit.ly/1LO3akW

After registering, you'll receive a confirmation email containing information about joining the webinar. For upcoming Office Hours sessions, check our Office Hours Schedule.

Jim Mezzanotte Mar 6 Sakai CLE / Sakai CLE Student Users and General Information

Open Source Portfolio (OSP) tools have been deprecated in community Sakai, and we want to be proactive in helping our clients find the best portfolio alternatives. In this webinar series, we explore several external portfolio solutions that can be integrated with Sakai.

Below you'll find video recordings of past webinars, as well as registration links for upcoming webinars in the series:

  • LiveText--April 8, 10:00 am to 11:00 am PDT / 1:00 pm to 2:00 pm EDT (register)

After registering, you'll receive a confirmation email containing information about joining the webinar. You can also expect another email invitation a week before each webinar, with more information about the solution and a session agenda. We hope you can attend!

Orla Mester Mar 12 General Information / ANI Announcements

On Friday March 6th, another SSL vulnerability was made public. The name of it (FREAK) is based on a factoring attack on weak export-grade encryption keys which were in use many years ago, are no longer used in practice, but are available still in clients and servers for backward compatibility. See http://en.wikipedia.org/wiki/Export_of_cryptography_from_the_United_States for background information.

ANI personnel analyzed the details of this attack and concluded that the way we configure our Apache web servers upon which we host Sakai CLE will not allow this type of attack to succeed. This is because we do not allow any export grade ciphers to be used or negotiated for use on our servers.  And allowing the use of these weakened ciphers is at the crux of this issue.

For the attack to succeed, there needs to be a vulnerable server and client. Sakai CLE servers that we host for you are not vulnerable, but other personal devices you may own and use may be.  Mobile phones, tablets, laptops, etc., where you use a web browser will need updates to correct the client side problem.

We recommend ensuring you have updated your Chrome, Firefox, or Internet Explorer (IE) browsers on all devices you use.  You can test your browsers by navigating to either of these URLs:

Here are some references with more information about the FREAK vulnerability:

If you have any questions, please contact us through normal support channels.

Orla Mester November 19, 2014 General Information / ANI Announcements

Have you tried to access a Sakai test server recently and found that it was not available? ANI offers on demand test servers for all clients as part of our base subscription. Unless you have a permanent test instance in your contract, our operations team will periodically power down test servers that are not actively being used for a test upgrade. If you need a test server to review against, you can submit a ticket through https://anisakai.zendesk.com and ANI  would be happy to power up your test server for a two-week period or longer if needed, just let us know.

Jim Mezzanotte January 15, 2014 Sakai CLE / Sakai CLE Release Notes

ANI and other members of the Sakai community are constantly working to improve Sakai. As a result, we release new versions of the ANI Sakai CLE throughout the year. Keep in mind, however, that our version cycle for the CLE provides different types of releases:

  • Major release
    A major release is a community-driven, generational “number” change, such as from CLE 2.9 to Sakai 10. It usually includes new tools and features as well as hundreds of bug fixes, and it may also include architectural changes to the system. Major releases can require configuration and database migration. A major release is usually scheduled once per year, typically in the second quarter.

  • Maintenance release
    This type of release improves the CLE, but on a much smaller scale than a major release. A maintenance release is a collection of bug fixes, individual tool updates, and minor new features. It may sometimes require configuration or database changes, but our development team tries to limit the impact of these changes. Maintenance releases are typically scheduled on a quarterly basis.

  • Patch release
    A patch release typically only includes a small number of bug fixes--usually no more than ten critical fixes, which are isolated, well-tested, and stable. This type of release typically does not require database or configuration changes. We schedule patch releases as needed.  

Beginning with our Sakai 10 release, we have adopted a new naming convention that both aligns with community releases and indicates additional releases from our development team:

  • The first two digits in an ANI release indicate the community major/maintenance release upon which it is based. ANI Sakai CLE 10.2, for example, is based upon the second community maintenance release for the initial Sakai 10 major release.

  • The next digit in an ANI release indicates an additional maintenance release from ANI. An example would be ANI Sakai CLE 10.2.1.

  • The last digit in an ANI release indicates a patch release from ANI. An example would be ANI Sakai CLE 10.2.1.1.     

Our procedures for applying new releases reflect the varying levels of configuration and database modification involved for different release types. We upgrade the CLE with a major release, while we update the CLE with a maintenance or patch release.